#1) Click here to place an online order through the Decor and Restore inc secure server
#2) Call us at 509 535 5098. If you go to voice mail please leave a message...we'll call back shortly. Yes, you can talk to a real person! In fact, it is imperative since we'll go to go over some specs to make sure everything is configured correctly.
#3) Alternatively, you can order many standard size returns through our shopping cart site which is HeatGrates.com
Note: Office hours are 10-4 Mon-Fri, excluding federal holidays. We always confirm every order, so if you don't hear from us, please give us a call.
Return and cancellation policy: If you wish to return an item you must call for instructions. Items returned without authorization will be refused. Keep the original packing and invoice. Items must be returned within 30 days of receipt, and be fully insured. Shipping charges are not refundable. Returns sent to the wrong address, either through customer error or through the customer not calling for instructions will incur additional shipping which will be passed long to the customer in the form of a reduction of the refund amount. Full credit will not be issued if item is missing parts, shows wear, is not in resalable condition, or has been damaged. Items that were damaged by your shipper are not eligible for refund. You will need to collect compensation from the shipper yourself through the insurance coverage you purchased from them. In that event, we will hold the item for 6 months in the event your shipper wants to inspect it. Some items are not returnable including all custom items and discontinued items. Items that have been partially constructed are not cancelable. Cancelled orders are subject to a cancellation fee of 6% of the total order amount. If you have any questions about return policies or cancellation fees affecting an item please ask for a clarification at or before the time of order. Thanks!
We do not share, sell, or otherwise disseminate any of your information to companies other than those operated by decor and restore inc. This would include your name, address, financial information, and e-mail address. We do not telemarket or hire telemarketers. We do not send junk faxes. We do not spam. Plus...you'll notice we are just about the only site on the internet that does not accept advertising!
The minimum restocking fee on all items is 6%. Some items have a higher restocking fee and are shown below.
cast iron registers: 20%
cast bronze flat & scroll registers: 25%
one piece wood style: 20%, unfinished only
Bell Foundry, Monarch, Sunset Boulevard, Signal Hill, 42nd st, Bamboo trellis, wine cellar, chronicle: 25% California Mission: 25%
Coronation: non-returnable, non-cancellable once construction starts
Olympia grilles: 20%
black tie granite: not returnable
geometric style: non-returnable, non-cancellable once construction starts
turn of the century collection: non-returnable, non-cancellable once construction starts
Pickford style air vents: all custom, non-returnable
eggcrate, toe kick, wood basevents, and rickenbacker vents that have a finish or are made of a wood other than red oak are not returnable; unfinished is 15%
high velocity registers: 15% in red oak, others woods non-returnable